Shipping policy
We are committed to providing a smooth and efficient shopping experience, from the moment you place your order to the moment it arrives at your door. Here’s everything you need to know about our shipping process:
Shipping Locations
We offer worldwide shipping, ensuring that our luxurious products reach beauty enthusiasts all around the globe. Whether you’re in North America, Europe, Asia, or beyond, we’ve got you covered!
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed the following business day.
Shipping Methods & Delivery Times
- Standard Shipping: Typically takes 5-7 business days (may vary by location).
- Express Shipping: Typically takes 2-3 business days (available in select regions).
- International Shipping: Delivery time varies by country, typically between 7-14 business days.
Please note: Delivery times may vary due to external factors like customs or postal service delays, especially for international orders.
Shipping Costs
- Free Standard Shipping is available for orders over $50 (Canada only).
- For orders below $50, a standard shipping fee of $5 applies within Canada.
- For international orders, shipping fees will be calculated at checkout based on the destination.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey. You can check the status of your order directly on the courier’s website using the tracking number.
Customs & Duties (International Orders)
For international orders, customs duties and taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more details.
Lost or Damaged Packages
If your order is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will assist you in resolving the issue promptly.
Contact Us
If you have any questions about your order or need assistance with shipping, please don’t hesitate to contact us through our contact us page.